LIMIT OF LIABILITY
Just like we understand things come up in your life which may cause you to cancel the contract with us, we have to be prepared for that to happen to us. Reasons that we might have to cancel the contract include, but are not limited to, finding out we're expecting a baby within a few weeks of your wedding or if we feel like we are not the best fit for you but do not discover that until after the contract has been signed. In the event that we have to cancel the contract, we will notify you via phone call and send you a cancellation agreement. We will refund your retainer and any other payments we have rendered at the time of cancellation, except where a service has been provided (ex. engagement session, you will be responsible for that fee). It is extremely unlikely that we would need to cancel a contract. If we do decide that we need to cancel a contract, we will do our best to help you find a photographer who is of the same level of talent and skill and who will hopefully honor the same pricing we had originally agreed to. This is not a guarantee that it will be possible, but it is what we strive to do in this unfortunate circumstance.
In the unlikely event that we are unable to complete the responsibilities of our contract due to illness, death, fire, Act of God, or other event beyond our control, we do have policies in place to make sure that you are taken care of. We do not anticipate this ever having to happen, but we do recognize that there are emergencies that come up. Our couples are extremely important to us, and we will never miss a wedding if we can avoid it. In the event that we are unable to make it to your session, and it is unable to be rescheduled then we will (1) arrange for a substitute photographer of the same level of talent and skill, and/or (2) an adjustment to the total collection amount or contents of your collection. In the event that you do not accept our substitution offer, you may elect to cancel the contract. As always, you will be responsible for the various value of the services we have provided up to the moment of cancellation. If that amount is less than your non-refundable 20% retainer, we will refund the difference. If it is more than your 20% retainer, you will be responsible for the excess amount. If we are unable to make the necessary arrangements in time due to death, serious illness, or insufficient time, our liability is limited to a refund of all payments made, including the retainer.
LIMIT OF LIABILITY
We represent that we take reasonable care with respect to capturing, developing, processing, storing, and delivering your images. However, in the event that we fail to comply with our contract for any reason, our liability will be limited to a refund of all payments made. The limit of liability for a partial loss of original images shall be a prorated amount of the exposures lost based on the percentage of total number of original images. If we fail to capture certain requested images, such omissions shall not be a breach of our contract and we will not be liable for any compensation to you, as we do not guarantee specific images.